Refund policy
At Moda Loft, we are committed to providing our customers with a smooth and satisfying shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund & Returns Policy outlines the process for requesting a return or refund for your order.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
- Items must be unused, in the same condition as received, and in their original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required for processing returns or refunds.
Return Process
Contact Customer Service
To initiate a return, please contact our support team at:
Email: ts248350@gmail.com
Include your order details and the reason for the return in your email.
Shipping & Handling
Customers are responsible for covering the shipping costs for returning items unless the item received is damaged or defective.
Return Instructions
As a dropshipping store operating across India, return instructions and the return address will be provided by our customer support team after your request is reviewed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or defective product
Once verified, we will arrange either:
- A replacement product, or
- A full refund
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made items
- Gift cards or vouchers
- Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days to your original payment method.
Rejected Refunds
If the returned item does not meet our return requirements, we will notify you via email.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If the issue still persists, contact us at ts248350@gmail.com.