Shipping policy
At Moda Loft, we strive to provide a smooth and reliable shipping experience for all our customers across India. This Shipping Policy outlines our order processing, shipping timelines, and delivery terms.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details, if available.
Shipping Time
Estimated delivery times may vary depending on your location and courier availability.
Estimated Delivery Timeframes
- Metro Cities: 5–8 business days
- Other Locations: 7–12 business days
Please note that delivery times are estimates and may occasionally be affected by factors beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- We may offer free shipping on selected products or promotional campaigns.
Delayed Deliveries
While we aim to deliver orders on time, delays may occur due to:
- High order volumes
- Courier service disruptions
- Weather conditions
- Regional restrictions or operational issues
In such cases, we appreciate your patience and understanding.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
Moda Loft is not responsible for orders delayed, lost, or undelivered due to incorrect or incomplete address details provided by the customer.
Order Tracking
If tracking is available for your order, tracking details will be shared once your package has been shipped.
You can use the tracking information to monitor your shipment status.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
Email: ts248350@gmail.com
Please include your order number and relevant details so we can assist you promptly.